Writing Services
Our technical writers are experts in analyzing and developing IT documentation solutions. We have the technical expertise to gather and understand the necessary product information from your company's subject matter experts.
How we can help
We offer a complete solution for your technical writing needs. If your project needs new documentation, or existing material updated, whether its manuals, guides or quick starts, we have the knowledge, experience, and skills necessary to provide professional results. We understand how technical users use documentation, and we have the tools necessary to create the right documentation for your product or service.
Information Development
The goal of information development is to transfer of specialized information from subject matter experts to those who need it in order to solve a particular problem. It is the process of gathering, processing, classifying and presenting information effectively, but in a clear, easily understandable form.
We will work with your experts to identify the information required, and present the material in a manner targeted towards your user base, whether that information is in electronic or printed material.
Templates and Editing
Professional documentation is stylistically consistent, and helps to reinforce your corporate branding. When you present your documents in a standardized manner, you not only make information easier to find, but also increase the effectiveness and readability of your documentation.
We will work with existing style guides and templates, or help you develop your own, to present your documents with the same look and feel across your product line.
Training and Course Materials
One of the most important, but often overlooked facets of product delivery is training. Proper training increases customer satisfaction and at the same time reduces support requirements.
We can help you deliver simple but effective learning tools to help users learn how to use your products. Whether you need simple PowerPoint presentations, tutorials, demos, self-paced instruction guides, or even in class manuals and handbooks, we have the experience and expertise to help.